Connect Mollie
With Mollie connected, clients pay their deposit online when they book. The money goes straight into your own Mollie account and from there to your bank. Calenwell never holds it.
About 10 minutes, plus the time Mollie needs to check a new account.
What you need
- A Mollie account for your salon (opening one is free, and Mollie charges a fee per successful payment).
- Your business details and bank account at hand, for Mollie’s check of a new account.
- You must be the owner of the salon in Calenwell. Managers cannot connect payments.
Step by step
- Open a Mollie accountGo to mollie.com and create an account for your salon. Mollie asks for your business details and bank account and checks them. You can already try everything in test mode while that check runs.
- Switch on the payment methods you wantIn your Mollie dashboard, activate the methods your clients use, for example iDEAL, cards or Bancontact. Clients see exactly the methods you switched on there.
- Copy your API keyIn Mollie, go to Developers > API keys. You see two keys: a Live key (starts with live_) for real payments and a Test key (starts with test_) for trying it out. Copy the one you want to use.
- Paste it in CalenwellGo to Settings > Payments, paste the key and choose Connect. We check the key with Mollie straight away and show which payment methods are active.
- Set your depositChoose the percentage clients pay when booking, for example 20%. With 0% no deposit is asked. You change this in Settings > Payments at any time.
- Try it onceOpen your booking page and make a booking yourself. With a Test key Mollie shows a test screen where you choose "paid". With a Live key you pay a real deposit, which you can refund in Mollie.
Good to know
- A booking with a deposit is reserved for 20 minutes. If the client does not pay in that time, the slot is released automatically.
- When a client cancels in time, the deposit is refunded to them through Mollie. Late cancellations keep the deposit, according to your cancellation period.
- Start with the Test key if you like, and replace it with the Live key when you are ready: paste the new key and connect again.
- Your key is stored encrypted and is never shown again, not even to you. To change it, paste a new one.
- Disconnecting switches deposits off. Existing appointments stay as they are.
If something does not work
- "Mollie did not accept this key"
- Copy the key again from Developers > API keys, without spaces. A key that was reset in Mollie no longer works.
- No payment methods are shown after connecting
- No method is active in Mollie yet, or Mollie is still checking your account. Activate at least one method in your Mollie dashboard.
- Clients say the payment page does not open
- Check in Mollie that your account is approved for live payments and that at least one method is active. Until then, use the Test key or set the deposit to 0%.
- I use a Test key and real clients are booking
- Test payments move no money. Replace the Test key with your Live key before you share your booking link.
Never send your API key by e-mail or chat. Calenwell staff will never ask for it. You only ever enter it yourself on the Payments page.